*If you’re in Canada, the online store will be unlocked within one day of submitting the request. 11 Digit Fongo Number: Enter the 11 digit Fongo number beginning with 1.Porting Number: Enter the 11 digit phone number you wish to transfer.Issue Type: Fongo Mobile > Online store unlock.Description: Please unlock the online store.Your Email Address: Enter the email address for your Fongo Account. Within the app, go to Account > Support > Submit a Support Request > Fill in the fields: Create a Fongo account and get your own Fongo number (even though you you are porting-in your own)ģ. Download the Fongo app to your smartphoneĢ. Once porting to Fongo is completed, your account with your old provider will be automatically cancelled.ġ. * Do not contact your current provider indicating your intention of cancelling service with them.
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